Shipping Policy

Where [LEGAL NAME] ships, how long orders take, and how tracking works.

Where we ship

We ship to [SHIPPING REGIONS]. If your address is outside these areas, contact us before ordering to check whether we can deliver.

Processing time

Orders are processed within [PROCESSING DAYS] business days of payment. Processing time is the time it takes us to pack your order and hand it to the carrier. It does not include the carrier's transit time.

Delivery time

Once your order ships, delivery usually takes [DELIVERY TIME], depending on the carrier and your address.

If your order will be late

If we cannot ship your order within the processing time above, we email you before that time passes with a new shipping date and the choice to cancel for a full refund. If you cancel, or we cannot ship at all, we refund you within 7 business days.

Shipping costs

Shipping options and costs are shown at checkout before you pay.

Tracking

You receive a tracking number by email as soon as your order ships. Tracking details can take some time to update after the label is created.

Delays, lost or damaged packages

Carrier delays happen, especially around holidays. If your tracking has not updated for several days, or a package arrives damaged, contact us at [SUPPORT EMAIL] with your order number and we will look into it.

International orders

Orders shipped outside the country they are sent from may be subject to customs duties or import taxes set by the destination country. Unless stated at checkout, those charges are not included in our prices. Check with your local customs office if you are unsure what applies.

Contact

Shipping questions go to [SUPPORT EMAIL]. Our business details: